Refund policy

Change of Mind:

We can offer a full refund on change of mind orders before they ship our warehouse. Once they ship, we can still offer a refund as long as the order can be recalled by us in time with Australia Post. To expedite this process, please send us an SMS at 0410946000 and contact Australia Post to reject the package. Depending on where the order was at, we reserve the right to charge the actual (non-discounted) shipping costs.

Due to our products being packaged without chemical preservatives and for general hygiene reasons, we are unable to offer returns on delivered products as we are unable to safely restock them. 

Refunds due to Dissatisfaction with the Products:

We pride ourselves in having created some unique products for different types of hair and have received nothing but positive reviews with many of you telling us that it's transformed your lives, but reality is, not everyone is the same and not everyone will get the same expected results. Because of this, we are unable to guarantee results or expectations, so once the product has been delivered, we are not able to offer refunds. This is also due to hygiene reasons. 

To ensure you are buying the right product for your hair, we recommend you first purchase our sample sizes and follow the instructions found on our website or download our guides. These are priced much cheaper than our full sized products and they're great to truly give our products a proper test.

We recommend you contact us directly at sales@rizvanbeauty.com when in doubt before placing an order to ensure you are getting the right product for your needs.

Exchanges (if applicable)

We only accept exchanges on products that have not been shipped or delivered. Once the product has been delivered, we cannot allow exchanges due to hygiene reasons as we cannot resell them.

Damage During Shipping

We offer a full refund, including shipping charges, on products lost or damaged during shipment. Please contact us at sales@rizvanbeauty.com for more details. 

Notes:

We will cover shipping costs due to errors made by us. You must contact us within 30 days of your product delivery for the above to apply. If you purchased a product from a shop or salon, please contact them to arrange for assistance. Some returns may require a 50% restocking fee and refunds take 14 days from the date of receiving your product.