SHIPPING POLICY
SHIPPING POLICY
NOTICE:
Due to extremely long delays, lost packages and hassles during the holiday season, we have decided to temporarily remove Aramex/Fastway as a budget option. We will resume using Aramex sometime in January.
Pricing:
We charge a flat rate fee of $5.95 on orders using budget couriers (mostly Aramex). We also offer a varying scaled price for Australia Post orders.
Shipping Times:
We are located in Tamborine Mountain, Queensland, near the Gold Coast. Shipping to Queensland is about 2-3 days, NSW 2-5 days, VIC 3-7 days, WA 7-14 days.
During the holiday season (November through January), packages may take up to 4 weeks to arrive. Please take this into consideration when placing your order. If you wish for your order to arrive early, please opt for Australia Post express shipping.
Lost Packages:
On some occasions suppliers do lose packages and do not notify us. We ask that you give us two weeks after notifying us of the missed package so we can investigate the matter. If, within two weeks, we are unable to locate your package, we will ship your products again free of charge via Express post.